Salesforce
Latest Salesforce news, announcements & analysis
AI
Salesforce AI Agent Only Charges for Solved Problems
Salesforce launched a new AI help agent with a novel pricing model. Companies will only pay when the AI successfully resolves a customer issue, directly linking support costs to its actual performance and value.
Neeraj Dhiman ·
AI
Why Slack Moved Its AI to Multiple Clouds
Slack shared its four-phase journey from a single-cloud AI setup to a multi-cloud platform using both AWS Bedrock and Google Vertex AI. The move offers a valuable roadmap for companies seeking more flexible and resilient AI infrastructure.
Neeraj Dhiman ·
Security
Hackers Stole School Data Through Salesforce
The ShinyHunters gang stole data from 137,000 school staff accounts by targeting the Infinite Campus K-12 system. The breach highlights the security risks of third-party platforms, as Salesforce was the point of entry.
Neeraj Dhiman ·
Infra
Why Slack Removed SSH from 700 Data Pipelines
Slack modernized its data platform by removing SSH access from over 700 data pipelines. The move to a new REST-based system significantly boosts security, reliability, and makes the whole process easier to monitor.
Ashish Kale ·
Tech
Salesforce Bets Big on Pay-As-You-Go Pricing
Salesforce is acquiring m3ter, a startup specializing in usage-based billing. The deal will integrate pay-as-you-go pricing tools directly into Salesforce's Revenue Cloud, helping businesses adapt to modern, flexible software-as-a-service (SaaS) models.
Taranpreet Singh ·
AI
Asana's New AI Turns Conversations Into Tasks
Asana has launched new AI teammates that can turn messy Slack conversations into structured, trackable tasks. The goal is to automate workflow creation and reduce the manual effort of managing team communication.
Neeraj Dhiman ·
Tech
Salesforce Shifts Strategy With Headless 360
Salesforce has launched Headless 360, a new offering marking a significant strategic shift. The move is a response to the rise of AI agents and automated workflows, which reduce the need for users to stay within a single application. This change will impact IT architecture and budgeting.
Navdeep Kaur Mahal ·
Tech
Salesforce Pivots to Headless Architecture
Salesforce has launched Headless 360, a major architectural shift away from traditional application interfaces. The move allows AI agents, bots, and external tools to access Salesforce data directly via APIs, paving the way for new automated workflows and potential usage-based pricing models.
Navdeep Kaur Mahal ·